We guarantee our plants to be true to name, to be healthy and viable when leaving our premises, and that they will grow the first growing season if our planting and care instructions are followed. If there is any issue herein we will be happy to offer a refund. Please note that any warranty claims must be made by August 30th of the shipping/pick up year.
Remember that for our final rose growing season our customer support and rose advice services will conclude with the closing of our garden center in September 2025.
We do not guarantee our roses and other plants to over-winter, nor do we provide refunds for plants that incur blackspot, powdery mildew or pests, as that is the responsibility of the gardener.
We guarantee the quality of our cut roses. If for any reason you are unsatisfied with your purchase, please let us know immediately!
Before facilitating a refund, we reserve the right to ask for further information, including but not limited to pictures and information about storing and transportation methods.
We reserve the right to cancel and refund any order. For example, as these are perishable products being ordered in advance of pick up or delivery dates, we may have to cancel and refund any orders should the quality or availability of our inventory stock suddenly change in such a way that we can no longer fulfill your order.
All sales are final, no exchange or returns are possible.
We guarantee the quality of our fruit. If for any reason you are unsatisfied with your purchase, please let us know immediately!
Before facilitating a refund, we reserve the right to ask for further information, including but not limited to pictures and information about storing and transportation methods.
We reserve the right to cancel and refund any order. For example, as these are perishable products being ordered in advance of pick up or delivery dates, we may have to cancel and refund any orders should the quality or availability of our inventory stock suddenly change in such a way that we can no longer fulfill your order.
All sales are final, no exchange or returns are possible.
Orders will only be shipped or held for pick up once we receive full payment. Please note that e-transfers must be received within 1 week of placing an order. Otherwise, we reserve the right to cancel your order.
